Samantha Cooper – Public Relations
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A Sweet Take On Corporate Activism

11/14/2019

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Jamie, a Ben & Jerry's representative, scoops Justice ReMix'd for students at the S.I. Newhouse School of Public Communications at Syracuse University.
​"Business has a responsibility to give back to the community," said Ben Cohen when he and Jerry Greenfield founded the ice cream empire that is now Ben & Jerry's. Grand Poobah of PR Sean Greenwood knows how integral community involvement is to Ben & Jerry's as a company, and its latest partnership with the Advancement Project is yet another example of its fine-tuned recipe for corporate social activism. 

In a presentation organized by Syracuse University's chapter of the Public Relations Student Society of America, Greenwood and digital campaigns strategist for the Advancement Project Cedric Brown dove deep into the planning and results of Justice ReMix'd, a limited-batch flavor created to foster awareness and education regarding racial justice issues. During the program, entitled The Sweet Taste of Justice: The Advancement Project's and Ben & Jerry's Quest for a Just Democracy, the two discussed the function of public relations in a values-driven business. 

By weighting their social mission with the same importance as their product and economic missions, Ben & Jerry's not only communicates its commitment to making the world a better place, but it also allows the company to develop thoughtful and impactful campaigns that feel authentic to the brand, the cause and the consumer. And of course, for Ben & Jerry's, this happens through ice cream. To the untrained eye, Justice ReMix'd is just swirls of chocolate and cinnamon ice cream with bites of cinnamon bun dough and spicy brownies. Those ingredients were not just picked because they are delicious, but because they illustrate the mission of the Advancement Project. The chocolate and cinnamon ice creams represent people of all different races, while the spicy fudge brownies stand for "the fight that we all need to have to fight for our rights," according to Cedric Brown. The attention to detail here showcases the passion of both organizations while creating a tasty product that will serve as a starting point for conversation and education.
Ben & Jerry's certainly has the option to partner with larger organizations that would bring them more media attention. According to Greenwood, however, the brand cares most about amplifying messages that are pertinent and powerful, regardless of the reach of the organization it partners with. In the case of the Advancement Project, Ben & Jerry's provides it with an invaluable opportunity to increase engagement and educate lots of interested citizens. The Justice ReMix'd campaign received over 300 million impressions, bringing tons of new eyes to the causes championed by the Advancement Project. And a little support from an outspoken, passionate person in Hollywood like Jesse Williams certainly never hurt. 

Something as simple as an ice cream truck can engage people enough to start a greater conversation, and Ben & Jerry's has found a formula for providing that foundation for several organizations, the Advancement Project included. As talk of Generation Z becoming the most conscious shoppers grows, it is companies with a reputation for doing good for the right reasons that will thrive. Greenwood explained that from Ben & Jerry's perspective, "Instead of running away from controversy, we get comfortable running into it." Standing up for what is right is not something new to Ben & Jerry's, but it looks like they could see an even greater payoff with some love from Gen Z. Because who doesn't want a sweet taste of justice?
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The Digital Revolution of Fashion Communications

11/10/2019

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Many people consider the heyday of fashion to be when the Anna Wintours of the industry handpicked trends and published them in their 500-page-thick September issues. Exclusivity was at an all time high, as A-list actresses sat front row at New York Fashion Week while wannabe fashionistas stood outside, desperate for a glimpse of that season’s collections. Today, those wannabe fashionistas have become powerful influencers, and anyone can stream their favorite couture shows online.
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According to Daniel Marks, Chief Creative Officer of The Communications Store, “The only thing that hasn’t changed about [public relations] is that it’s about relationships and about trust.” The digital sphere has completely shifted what consumers expect and how they interact with the fashion industry. The surplus of options paired with easier access to shopping than ever before fosters an environment that embraces customer buying power. The concepts of real-time buying and one-click ordering capitalize on the essence of e-commerce, streamlining the process of seeing a cute outfit on Instagram and having it in your closet within the week. But in fashion, social media is for much more than shopping. 
"The only thing that hasn't changed about [public relations] is that it's about relationships and about trust."
Social media, and Instagram especially, have made the often mysterious and exclusive world of fashion more personal and accessible. Instead of reading letters from the editor, consumers are getting an inside look into the minds and lives of fashion’s most successful designers. Before the age of Instagram, most fashion followers could not connect big brand names like Gucci and Louis Vuitton with anyone in particular, but now, designers like Alessandro Michele and Nicolas Ghesquière have become celebrities in their own right. 
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Social media allows designers to showcase their works of art while retaining a level of narrative control, in addition to providing a platform for direct interaction with customers. On Sunday mornings, Amy Smilovic, founder and creative director of Tibi invites her 21.7k followers to ask her questions, which she answers on her Instagram Story throughout the week. That level of personal connection was never possible before, giving consumers the chance to become loyal brand fans with an emotional connection to their mission.
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Tibi designer Amy Smilovic shares fashion insight via her Instagram captions
Simple product announcements are no longer newsworthy; there needs to be a story that gives customers a reason to pay attention. The digital revolution of fashion has created a simultaneous surge of humanity, breaking down fashion’s cold exterior to highlight the innate artistry and passion that keeps the industry thriving. Getting a backstage look into the imaginations and inspirations of fashionable creatives is just one of the many gifts that social media has granted fashion devotees. For a member of Generation Z who dreams of working in the fashion industry, it seems that, today, we are living in the heyday of fashion. ​
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